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Refunds can be requested for up to sixty (60) days after the payment date. No refunds will be due for the current billing month, but your subscription will be canceled at the next billing date in which you will no longer be billed.
#Private tunnel free account trial#
Cancellations must be made before the 7-day trial period for the payment method on-file not to be charged (do note that our system does place a temporary authorization on the credit card when you first subscribe to the service - this is not a charge and should drop off from your statement within 2-3 working days.) To stop future recurring payments after the initial 7-day trial period, use the steps above to cancel your subscription. No refunds after the initial 7-day trial period and the subscription is charged.
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In some cases, you may be entitled to a refund, based on the following criteria: No refunds or exceptions can be made for an account that has been closed or deleted from our systems. If you believe you are entitled to a refund per the policy below, please contact us BEFORE initiating an account closure/deletion. Please note that account closure/deletion is an IRREVERSIBLE action. Any credits or subscription packs remaining on the account will be irrevocably lost. If you would like to close your account entirely, you may do so in the Settings page inside your web portal account. Please include a copy of your payment receipt/invoice so we can properly identify you and locate your records. For assistance, please contact us at and one of our agents will be more than happy to assist. We suggest you cancel at least a week before your billing cycle ends to allow time for problem resolution if you are having trouble. Private Tunnel will not be responsible for any missed cancellation timeframes if you failed to cancel using this procedure. Cancellation requests can only be made for the upcoming billing cycle and will not impact your current subscription status. We DO NOT accept cancellation requests over email or phone unless otherwise specified. Important: You must follow this procedure for us to process your cancellation request. Then go to the Subscription page - at the bottom of the next page is a link labeled Cancel Subscription, click this and follow the steps on the screen. If you would like to cancel your subscription, please go to click Login and enter your Private Tunnel login credentials. While we are sorry to see you go, we understand that you may have reasons to discontinue your relationship with us. How can I delete / cancel my PrivateTunnel account?